Privacy Policy

Effective Date: March 17, 2025

At AddaVolt, we are committed to protecting the privacy and security of our users’ personal data. This Data Privacy & Compliance Policy explains how we collect, use, store, and protect your information when you access and use our website and related services, in accordance with the European Union’s General Data Protection Regulation (GDPR) and the Philippine Data Privacy Act of 2012.

1. Scope and Applicability

This Policy applies to all users of the AddaVolt website and services. By using our Site, you consent to the collection and use of your personal data as described in this Policy.

2. Data Collection

2.1 Information we Collect

Personal Information: When you register, contact us, or use certain features of our Site, we may collect personal data such as your name, email address, phone number, and payment details.
Usage Data: We automatically collect information about how you interact with our Site, including IP address, browser type, pages visited, and other diagnostic data.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance use experience, analyze trends, and administer the Site. For more details, please refer to our Cookie Policy.

3. Purpose of Data processing

We process your data for the following purposes:

Providing and Improving Our Services: To operate, maintain, and improve our Site and services, and to personalize your experience.
Communication: To respond to your inquiries, send updates, and provide customer support.
Payment Processing: To manage and process transactions securely.
Analytics and Reporting: To monitor and analyze usage trends and website performance.
Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes.

4. Legal Basis for Processing (GDPR)

Under the GDPR, we rely on the following legal bases for processing your personal data:

Consent: When you explicitly provide consent (e.g., via opt-in forms).
Contractual Necessity: To fulfill our contractual obligations to you.
Legal Obligation: To comply with legal and regulatory requirements.
Legitimate Interests: To improve our services, maintain security, and analyze user behavior, provided these interests do not override your rights.

5. Data Storage and Security

Data Storage: Your personal data is stored on secure servers hosted on Google Cloud and maintained in compliance with applicable data protection standards.
Security Measures: We implement robust technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security audits, and secure data backup protocols.
Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

6. Data Subject Rights

Under GDPR and the Philippine Data Privacy Act, you have the following rights regarding your personal data:

Access: Request access to your personal data that we hold.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to certain limitations.
Restriction: Request restrictions on the processing of your data.
Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.
Objection: Object to the processing of your personal data, particularly for direct marketing purposes.
Withdrawal of Consent: Where processing is based on consent, you may withdraw your consent at any time.
How to Exercise These Rights: Please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

7. International Data Transfers

Data Transfers: If your data is transferred outside the Philippines or the European Economic Area (EEA), we ensure that it is protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs) or other legally approved mechanisms.
Third-Party Processors: We may share your data with trusted third-party service providers for purposes of operating our Site and delivering our services. All third parties are contractually obligated to maintain the confidentiality and security of your data.

8. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have collected data from a minor without parental consent, we will take steps to delete that information promptly.

9. Policy Updates

We may update this Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated “Effective Date.” We encourage you to review this Policy periodically.

10. Contact Information

If you have any questions, concerns, or requests regarding this Policy or our data practices, please contact us at:

Email: [email protected]
Address: 237 by GAV Bldg., Upper Bonifacio Street, Baguio City
Phone: +63 917-321-6561